0027 - Business Etiquette & Professionalism Workshop

Course Description

This course examines the basics of business etiquette: consideration for others, personal dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

•     You met someone important and had no idea what to say or do?
•     You spilled soup all over yourself at an important business event?
•     You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Course Outline

Workshop Objectives:

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Applies Towards the Following Certificates

• Power Skills for the Modern Workplace : Power Skills for the Modern Workplace